All of us have experience of people who have shouted, been obstructive, rude, uncooperative, unhelpful, over-demanding or who have been difficult in other ways. In training courses this subject area is rarely covered. The “Handling Difficult People” seminar is about understanding how to handle difficult people.
The goal is to demonstrate proven ways for tourist guides to acquire skills and become more confident in Handling Difficult People. Whether visitors, tourism personnel or even colleagues!
The participants work as a group, in small teams, pairs or individually. This gives participants a chance to learn generally and in relation to their own past experiences.
Handling Difficult People seminar in 2010 in Vienna © FEG by Efi Kalampoukidou
All qualified tourist guides are eligible to attend.
What will the course participants will gain?
- Demonstrating ways to become more confident
- Exercises abilities to handle difficult people
- Discussing tips on how to handle difficult people
- Understanding difficult persons’ behaviour
- Analyzing effects of difficult people in a group and in teamwork
- Handling difficult questions
- Learning the steps on problem solving
General Information
The programme consists of 4 hours directed learning in a classroom. It covers a range of development activities, essential in any guide training programme. The skills gained are transferable to many tourist guiding situations.
Programme trainers are FEG accredited. To achieve best possible results the number of the course participants is limited.
All trainees of the “Handling Difficult People” seminar will be awarded a FEG e-certificate of attendance.
The price of this course, and all other FEG courses, varies depending on cost and demand. If you are interested in one or more courses listed on our website, please get in touch with our office for more information at training@feg-touristguides.org
